Shipping Information

Orders placed before 3pm EST are shipped the same day Monday - Friday. Log Home Centers ships to United States addresses ONLY. Shipping charges are based on actual UPS rates and FREE SHIPPING on orders over 500 pounds in the US. Orders are shipped UPS Ground.

Please check the manufacturer of each product you wish to order. Products manufactured by Perma-Chink Systems may not be shipped to Pennsylvania or Canada.

Please check delivery times from your zip code to 46060 zip code at ups.com and fedex.com. Many times regular ground shipments will make delivery the same number of business days as expedited delivery at a fraction of the cost.

Shipping Charges

Shipping charges are nonrefundable, except in the event of a packing error. The following guideline applies to orders where customers received free shipping: Customers receiving free shipping will be credited the full purchase price of all products returned less shipping fee if their entire order is returned for a refund.

Refunds

Customers returning items can expect to be refunded in the method in which they paid within 7-15 business days of our receipt of their return.

Exchanges

Customers wishing to exchange an item(s) should reorder the desired item(s) via our web site, www.loghomecenter.com, and separately return the item(s) for which they would like to receive credit.

Packaging Errors

If you have received an incorrect item(s), please email, sales@loghomecenter.com, or call us  at (800-773-6223) so that we may immediately begin to correct the error.