Unopened packages may be returned within 60 days of purchase for a refund of the purchase price minus a 15% re-stocking fee or a credit of the purchase price towards an exchange. Please keep in mind that shipping charges are not refundable. Return shipping charges are responsibility of customer.
Opened Merchandise Shipping Charges
Shipping charges are nonrefundable, except in the event of a packing error. The following guideline applies to orders where customers received free shipping: Customers receiving free shipping will be credited the full purchase price of all products returned less shipping fee if their entire order is returned for a refund.
Customers returning items can expect to be refunded in the method in which they paid within 7-15 business days of our receipt of their return.
Customers wishing to exchange an item(s) should reorder the desired item(s) via our web site, www.loghomecenters.com, and separately return the item(s) for which they would like to receive credit.
If you have received an incorrect item(s), please email, email@example.com, or call us (800-773-6223) so we may immediately begin to correct the error.